Refund Policy

Refund & Return Policy

Last Updated: 2 Feb 2026

At Tryzalo.com, we are committed to delivering quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

Please review our policy below for eligibility, timelines, and process details.

1. Return Eligibility

You may request a return or refund if:

  • The item arrived damaged or defective

  • You received the wrong product

  • The item is significantly different from its description

  • The product is unused and in original condition

To be eligible, items must be returned in original packaging with all accessories included.

2. Return Timeframe

  • Returns must be requested within 30 days of delivery

  • Requests made after this period may not be eligible

3. Non-Returnable Items

We do not accept returns for:

  • Used or worn items

  • Items damaged by misuse

  • Personal care products (if opened)

  • Final sale or clearance items

  • Gift cards

4. Refund Process

Once your return is received and inspected:

  • We will notify you of approval or rejection

  • Approved refunds are issued to the original payment method

  • Processing time: 5–10 business days (bank dependent)

5. Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account

  2. Contact your credit card provider

  3. Contact your bank processing department

If the issue persists, contact us at support@tryzalo.com.

6. Exchanges

We replace items only if they are:

  • Defective

  • Damaged

  • Incorrect

To request an exchange, email support@tryzalo.com with order details and photos.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping fees are non-refundable

  • We recommend trackable shipping for high-value items

8. Order Cancellations

Orders can be canceled within 24 hours of purchase.

After processing or shipment, cancellation may not be possible.

9. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Contact us within 48 hours of delivery

  2. Provide photos of the item and packaging

  3. We will arrange replacement or refund

10. Contact Us

For returns, refunds, or exchanges, contact:

Email: support@tryzalo.com
Website: Tryzalo.com
Business Name: Tryzalo

Our support team responds within 24–48 business hours.